“May have been the losing side. Still not convinced it was the wrong one.”


"This report is maybe 12-years-old. Parliament buried it, and it stayed buried till River dug it up. This is what they feared she knew. And they were right to fear because there's a whole universe of folk who are gonna know it, too. They're gonna see it. Somebody has to speak for these people. You all got on this boat for different reasons, but you all come to the same place. So now I'm asking more of you than I have before. Maybe all. Sure as I know anything I know this, they will try again. Maybe on another world, maybe on this very ground swept clean. A year from now, 10, they'll swing back to the belief that they can make people . . . better. And I do not hold to that. So no more running. I aim to misbehave." ~ Captain Malcom Reynolds

Monday, January 19, 2009

Interesting Comment

Apparently Comcast takes the time to search for blog posts related to customer service issues - interesting and somewhat amusing. A customer representative left the following comment to my last post:

I apologize for the unacceptable experience.


I would really like to find out why the tech was late and why no one called you back as promised. Will you please provide the phone number associated with the account?

I will make sure your experience is shared with our local leaders so that you'll have a better experience next time.

Best Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

January 19, 2009 12:24 AM



I have responded to his email and will keep everyone updated on any reply or resolution. I am more than willing to give the company a fair chance to respond and address the issue - and if they make that effort I also want to make sure to publicly note it and give them credit for such; since I publicly criticized them that is only fair.

So, I'm looking forward to the response.

4 comments:

Mrs. "Smith" said...

I'm gobsmacked, absolutely gobsmacked.

Berserk said...

huh. That's weird.

The Bus Driver said...

comcast around here sucks as well.. I've had nothing but continued problems with them.

Comrade E.B. Misfit said...

Comcast does indeed do that. I've posted a couple of rants in my blog about them over crap from their customer service weenies and each time, I got a response in the comments section. They even helped, once.